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PianoWorks Expands Digital Piano Department
By Sam Bennett
2/20/2012 8:01:00 PM  
PianoWorks has recently expanded its digital piano department.  Our goal is to offer great selection and the best prices from top brands like Roland, Yamaha & Casio.  We have a new Digital Piano Specialist to lead our educated staff, and we will patiently guide you to your best choice.  We don't sell toy keyboards - all digital pianos at PianoWorks feature fully weighted, 88-keys and support pedals, making these teacher approved!  And if you are shy or want to play privately, these also support headphones.  Visit us to learn more about the wide array of options, features, and most importantly...a nice environment to try them out.
Digital Piano Department
Our new Digital Piano Specialist is Derek Vann.  He is experienced with digitals and keyboards and can communicate to you the difference between graded hammer actions, layers & splits, duet modes, polyphony, and ensemble functions in a way that is useful.  He's also a talented pianist and composer, willing to demonstrate to non-players just starting out.
Roland, Yamaha & Casio digital pianos
At PianoWorks, the digital pianos we offer are always pianos first, but the variety of helpful features available will help you explore your musical creativity.  We have Roland's with full accompaniment options, Casio's with hundreds of sounds and tempos, and a Yamaha with lesson software built-in!
Portable & Console Digital Pianos in Atlanta
The prices are clearly marked, we have a variety of styles and colors, and the prices are usually better than advertised on our website!  Amazon isn't the only place to get a great price.  We have 16 models ranging from $499 to $2499!
Roland RG-1F Digital Grand Piano at PianoWorks
We also have amazing digital grand pianos like this Roland RG-1F (but they are more than $2,499).

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Tags: Roland, Yamaha, Casio, Digital Pianos
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Steinway of Chicago Closes: Symbolic or Not?
By Sam Bennett
1/5/2011 12:49:00 AM  
I recently learned that Steinway of Chicago is closing.  Is this just another in a long list of prominent piano dealerships to lose their footing in this long recession or is it a reflection on the viability of iconic brands?  Or is it something deeper?  Quite a few established Steinway and Yamaha piano dealers around the country have closed, and I think it is worth evaluating.  In an online forum, someone's reaction to the Chicago new was to complain that Steinway's high prices were to blame, but I don't see it that way.

The industry evolves with the economy.  When stores open and close frequently, part of the support structure for local piano culture is lost.  The full factors at play in Chicago are unknown, but there is the symbolic effect of an iconic brand in flux...others look to them to see what they are doing.  I don't see price as the big issue.  The best information available to me indicates that Steinway's recent sales numbers are reflected in the piano market as a whole.  If they wish to beat the market, they have to focus on value.  Most reports indicate the factory is working to improve execution which I believe is the best way to raise value.  The Essex line offers good value (though best value is hotly debated) and I anticipate even more changes to the Boston line.  When the economy finds new footing (at whatever level that is) Steinway should be better positioned than before this recession.  A lot can go right or wrong, but I haven't seen a challenger for top dog emerge.  Some other great makers captured significant market share before the global recession, but that's as far as it went.  It's within Steinway's ability to stay on top if they do the right things.

As it relates to pricing and demand, if Steinway grands were suddenly $10k less, the effect would be shortsighted.  Of course, Steinway now has other lines to consider....

For now, supply and demand need to find some predictable relationship.  This would be good for everyone, not just Steinway dealers, but let us work on growing real demand.  We dealers need to plant more seeds and nurture the seedlings so there will be something to harvest year in, year out.  I've watched many dealers spend all there efforts harvesting, not planting, and guess what?

25 years ago, few people could afford Steinways but nearly everyone aspired to have one.  10 years ago, few people could afford Steinways but among those who could, some discovered Schimmel or Estonia or Mason & Hamlin.  Steinway will never be affordable for everyone, but as another 10 years goes by, a generation could grow up dreaming of something other than Steinway.  This is the challenge Steinway faces beyond the immediate downturn.  

As I write this, Atlanta is without a Yamaha piano dealer.  Neighboring Birmingham lost their Steinway dealer of over 100 years.  Phoenix Steinway has closed.  The Denver Steinway dealer is closing.  Even the piano store in Beverly Hills is closing.  The economy will turn, and new businesses will take their place, but what lessons will be learned in the changeover.  Will it be a Steinway dealer?  Will it be another brand?  Or will some other pasttime further displace the piano in our culture?  For my part, I will run my business by continuing to plant seeds and nurture the next generation of pianists.

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Tags: Steinway, Piano Dealers, Yamaha Pianos
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PianoWorks delivers 6 pianos to Florida State University
By Sam Bennett
4/2/2010 8:56:00 PM  
Today, the PianoWorks delivery truck and custom trailer were all loaded up to deliver 6 pianos to Florida State University.  FSU has many aging practice room instruments in their prestigious music school and they selected 6 of our PianoWorks certified pre-owned pianos for both their performance and value.  We appreciate their business as well as their confidence that our pre-owned pianos meet their high standards.

The instruments they selected were a variety of late-model professional studio uprights made by Yamaha and Kawai.  The technicians at FSU appreciate the durability and serviceability of these established piano designs.  We work hard to find the best examples of the top series models from these and other brands and then preparing them for their new owners.  This isn't the first time FSU has selected our instruments.  Last year, they purchased even more similar instruments for the same purpose.  FSU also has used our restoration services for many of the larger Steinway pianos in their music department.  We look forward to our continued relationship with this fine institution in developing the next generation of professional musicians and teachers.

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Tags: Used Yamaha Pianos, Used Kawai Pianos
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Customer Makes The Uncommon Selection: Estonia
By Sam Bennett
11/14/2009 6:30:00 PM  
A nice gentleman came by last week searching for a grand piano for his oldest daughter.  He was referred to our store by several close friends and colleagues.  She has been studying piano for several years, and she is at the level where a grand piano will help her proficiency and prepare her for more challenging and competitive playing.  She also really loves piano, and Papa wants to support her passion and hard work.  Also, his younger daughter is nearly ready to begin playing.  Does this scenario sound familiar to anyone else?

His family's first piano was a Yamaha console.  He bought it gently used from his local dealer and it served the family well.  His friends, many of them musicians, safely suggested that a Yamaha grand piano would be the logical next step.  His pursuit for a good deal on a gently used Yamaha grand (as well as the personal referral of those same friends) led him to visit with us one week ago.  He spoke with my father and we had two good choices in range of his budget.  I greeted him in our showroom.

While welcoming our new customer, we walked through our showroom discussing pianos and learning his needs.  He stopped curiously to ask about a piano that caught his eye.  He thought the piano was beautiful, but it was the name that puzzled him.  He'd never seen an Estonia piano before.  I spent a minute introducing the piano, but we continued on to the Yamaha grands.  We had two Yamaha grands, a 5'3" GC-1 and a 5'8" C-2, both well-prepped and in the very best condition.  After comparing, he saw the value in investing a little more for the larger C-2.  The decision was basically made, but he was going to share with his family and let me know.  Our visit ran into his next appointment, but his curiosity about the Estonia pianos caused him to spend a few more minutes with them and take a brochure.  I think at that point he was as interested in Estonia, the company and the country, as he was in the piano that caught his eye.  The brochure, while lovely, tells only part of Estonia's story, so I put together a few extras from the world around to send to him after he left.

We continued to communicate over the next few days, still satisfied with his choice of the Yamaha, but asking questions about the Estonia.  I'm going to share some of my substantive e-mails to him:

Hello ******,

First, I will make the arrangements to have the Yamaha and Estonia on our showroom floor for side by side comparison.  I can make that happen by Wednesday afternoon.  I will convey to our staff this is will remain a surprise.

I feel the side by side comparison truly is the best way because selecting a piano is less about "the better brand" and more about subjective preferences.  My advice to customers becomes simplified, look among pianos/brands whose quality you are comfortable with and then select the one you like playing/listening to the best.  If your committee prefers the Yamaha, then wonderful, but if the conclusion is the Estonia, then I hope you will accept what so many of my other customers have come to learn about this relatively hidden gem.  Yamaha is a big, successful brand and I've sold more Yamaha pianos than Estonias over the years, but the only times I've ever had a Yamaha selected over an Estonia is because of budget.

I'm going to answer your question as best as I can.  I have nothing bad to say about the Yamaha C-series piano, but I do want to shed some perspective.  Billy Joel, in an 2007 interview in Keyboard Magazine said "I've noticed with Yamaha, you'll always get a good piano.  I don't think there's such a thing as a bad Yamaha.  But I don't think Yamahas are exceptionally brilliant pianos.  They're always consistently good."  He goes on to talk about Steinways as either "flawed or absolutely brilliant" and "most Bosendorfers aren't good - they're really good.  They're always top-notch pianos."  This is the perspective that I consistantly see.  When an artist or performer is traveling to different venues, their fear of a bad instrument outweighs their desire for a wonderful one.  This is Yamaha's strength, consistancy, predictability, utility.  Beyond that, people, artists and the rest of us, will desire more for our personal choice.

Yamaha's best known artist, Elton John, plays a custom built instrument that is nearly as much electronics as acoustics that allow him to create a unique stage show.  The size and scope of Yamaha's artist program is a wonderful thing that their success has afforded them. 

If you ever watch the TV show House, in early seasons, Dr. House plays on an older Knabe piano, but with the success of the show, Yamaha saw an opportunity to fit in a product endorsement and put a huge logo on all sides of the now new piano.

Estonia pianos are a remarkable story.  I love the Austin, Texas' Steinway dealer's comment from the AJC article. "We may only get 10 a year because they don't make that many and they really are pieces of art," showroom manager Matthew Bird said. "The technicians that tuned the ones we just got in already have been raving about their sound and quality."  That article ran in over 75 papers nationwide.

Barker Hickox, well-known music and arts philanthopist, became fascinated by Estonia pianos and helped put them on stage for Jazz festivals around the country.  His love of the pianos led to friendship with Dr. Laul who was one of his pall-bearers when Mr. Hickox recently passed.

"WRTI, Philadelphia's only classical music station, had a new studio built including a "state of the art" recording space that can also be used for live performance and masterclasses. The piano in the space is an Estonia 190.  There have been numerous recordings made with this piano, particularly chamber music, as this space has become a preferred place for many Philly Orchestra members." - Rich Gallassini, Piano Forum.  Marc-André Hamelin recently recorded an album there. is a link to Rachmoninov plays Rachmoninov (  The historical Ampico player recordings were reproduced and recorded on an Estonia Concert Grand.  Great care went into this project, and Estonia was selected for the task.

In the last few months, one of Canada's most prolific Jazz recording studios in Calgary run by Aaron Young has selected an Estonia. keyboardist from the rock band, Smashing Pumpkins, gave a great video review of Estonia pianos.

Stories like these keep piling on top of each other. 

An artist program is very expensive to develop, and even Steinway could not afford to start one today.  They can largely rely on the existing instruments in various venues.  For most companies, to support an artist, they have to truck the piano around with them.  Very few artists can support this expense (by generating extra sales).

I know of several local teachers who have selected Estonia pianos from us in the past several years.  I am reaching out to them to see if they are available for you to speak with.

Estonia is a brand that has, in the past, survived because of great value and is now thriving because of great quality.

Mostly, let's see how your daughter likes it.

She visited, she selected the Estonia as her favorite, and her godmother (a very good player and member of the "piano selection committee") was equally impressed.  In that moment, the decision to upgrade the family piano changed.  It went from "the right time to get a grand" to a genuine opportunity to add to the family.  He saw the legacy being built, this piano inspired feelings about music, his relationship with music, music and his daughters.  This was worth the cost; this is what we in the piano industry would prefer to refer to as an "investment."  He invested in the time spent and values of his family.

We delivered his new Estonia piano yesterday.  Both the family and friends were gathered at their home as we pulled up with the piano.  We had both trucks running around town, so Yes, I was back on the delivery crew.  It was an exciting afternoon, and I think everyone was taking lots of pictures.  Mom and Dad were pleased, daughter was playing and hugging the piano, it looks beautiful, and that is only the beginning of this piano's story.

We deeply appreciate our customers' trust and continued support.

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Tags: how to buy a piano, Estonia, Yamaha, music educators
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Customer Letter: PianoWorks customer service in his words.
By Sam Bennett
10/17/2009 3:24:00 PM  
Reprinted with permission


2805 Buford Highway,
Duluth, Georgia  30096
Attn: Don Bennett

Dear Don,

I wanted to take a moment to express my sincere appreciation for the efforts put forward by you and your staff to ensure that the recently identified issue with my Yamaha C3 was addressed. As any company can look good when things always go well, the true measure of an organization is how well it functions when dealing with adversity and in this case, a relatively serious issue. I can categorically state that I have been nothing but impressed with PianoWorks since I first walked into the store over 18 months ago. I continue to be bowled over by the outstanding service and your high level of dedication to customers.

As you know, music is an integral part of my life and the relationship that I enjoy with my piano is very personal. The rapid response to the situation and the generosity of the offer that allowed me to replace the piano with an instrument of significantly higher quality is something that I will not soon forget.

I would also like to note that several members of your direct and associate staff also went significantly out of their way to provide assistance. Specifically, I would like to express my appreciation to Chris who took the time to carefully examine the issue with the C3. It should also be noted that he and his team did an excellent job in removing the C3 and carefully placing the new Schimmel in our home. I would also like to express my sincere appreciation to Linda who worked patiently with me to ensure that I was pleased with the new instrument. And of course, I can not say enough good things about Harry who is always there to watch out for me.

Again, I am most appreciative of all your efforts and I am nothing but excited at owning such an elegant piano.

Richard Boulifard

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Tags: how to buy a piano, Yamaha, Schimmel
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Visit to SMC and the Knabe Assembly Line
By Sam Bennett
9/7/2009 10:34:00 AM  
Last Friday my father picked me up very early and we ventured to Gallatin, Tennessee where Samick USA is located.  We had about 4.5 hours of driving ahead of us then a tour of corporate headquarters, their 200,000 sq foot piano and guitar distribution and most importantly the Knabe assembly line.  Somewhere in there I hoped to have lunch before driving back later that night.  But for now it is early and I'm not a morning person.

Despite my plan to finish my night's sleep on the ride up, I stayed awake to keep my father company.  My father, Don Bennett, is an RPT turned business owner and in the last few years I've learned even more about what it takes to have a small business.  This day was about that, about trading a day-off for a long day of pianos to learn more for our customers and hopefully translate that into doing better business.  We spent the morning discussing pianos, our current sale, future plans.  And the drive has a few highlights like crossing the Tennessee River as well as the climb over Monteagle.

Gallatin, Tennessee is about 40 minutes NE of Nashville.  The town is certainly small by Atlanta standards and Samick's headquarters is located in a sprawling business park away from the center of town.  Our trusty GPS guided us to their front door of what looked like a stately municipal building except for the compact and intricate sidewalk and landscaping out front.  Inside, the lobby is spare, hardwood floors, a receptionist greeted us and tucked under the grand staircase was a lovely Knabe piano.

Jane Jones, Piano Service Manager, greeted us while we waited for Baik Lee, CEO of Samick USA and Mike Sweeney, our Knabe rep, to meet us.  I saw their extensive lines of guitars in one showroom as well as some new models they had set up for photos.  Baik and Mike joined us in the piano showroom as we saw their different lines: Samick, Kohler & Campbell, Kohler Digitals, Pramberger, and Knabe.  I saw an original antique Pramberger, a piano that was featured in a recent Hollywood movie and a Knabe that Ellen DeGeneres picked out.  It had a big white handwritten sign on it that said "Ellen's Piano.  Don't Touch"  Dear Ellen, I promise I resisted the temptation.  I saw a few prototype Samick uprights with etched glass front panels and a lovely Anniversary 5'8" Knabe.

I also met Roger Jolly for the first time.  Roger is a great technician brought in as a consultant by Samick to improve their piano lines overall but mostly to focus on the American assembly of the Knabe grand pianos.  He has great excitement and energy, and as an outside consultant he was blunt about some deficiencies of past pianos and specific about the many areas of steady, committed improvement over the last few years.  He and my father immediately retreated into their own world of touchweights and voicing.  After touring the office and meeting the staff that moves such a large operation, we headed into town for lunch.

After lunch, we headed straight to the distribution center.  Calling it a warehouse is inadequate.  It is a huge space divided into 3 large but not equal rooms.  To the left are mountains of guitars, the middle is stacks of pianos, and to the right is still more pianos in a general prep facility being uncrated, checked, prepped and re-crated.  Beside this is Knabe's assembly.

My immeadiate impression is that this operation is more like a large piano workshop than a piano manufacturing plant.  The bodies of the pianos come in and are set on shop dollies and the Knabe crew sets about building the actions and finishing the pianos.  They have workstations as well as voicing rooms set up but you get an overwhelming sense of the tremendous amount of hand work that goes into each piano.  Instead of CNC machines, you see drill presses, hand tools, nearly all of the jigs are made of wood and piano parts, simple, practical, and efficient only on this scale...5-8 pianos each week.  Demand is strong so they have plans to hire and train more workers, but the scale of the "piano shop" can't be ignored.
Back Row: Jane Jones, Roger Jolly, Don Bennett, Mike Sweeney
Front Row: Knabe builders Johnny McClanahan, Larry Mitchell and CEO Baik Lee

For the first time, I saw the new 7'6" Knabe grand.  With Baik overseeing, Roger Jolly shared his charge, to make a piano better than a Yamaha C7 for less cost.  The C7 is a flagship model and that is a tall order, but from what I saw, the new Knabe piano is already there with still more improvements to come.  They started with a Bechstein scale.  For several years, Samick partnered with Bechstein and this scale is one of the results.  While full and powerful, the piano still seems to have more European roots than American roots that the 5'8" and 6'4" models possess so clearly.  The use of US and Canadian woods shades that identity, but Roger admitted that he is struggling with which voice to give the piano.  In many ways, these pianos are now his children and he draws his experience from many great piano manufacturers.  From what I heard, Knabe has developed another piano that I would want.  My father selected a warm and full sounding 7' model off the line for our showroom as well as a 5'8" to replace some of our recently sold Knabe pianos.  We're looking forward to displaying them in the coming weeks. 

The drive home seemed longer, but then Saturday was the beginning of our Labor Day weekend sale.  I think my next visit will see even more steady improvements as this company builds here in America.  Only Steinway, Mason & Hamlin and Knabe produce grands here (very notably, Charles Walter builds fine uprights here), so even on a small scale, I was proud to see one manufacterer coming to the US after all the others have left.

Currently rated 4.7 by 3 people

Tags: Samick, Knabe, Yamaha, Steinway, Mason & Hamlin, Charles Walter, Bechstein
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Long-Time Customer Recommends PianoWorks
By Glen Sloan
7/14/2009 2:02:00 PM  
Having been a customer of PianoWorks' founder, Don Bennett, for almost twenty-five years I highly commend him and his staff for piano sales, piano restoration services, piano moving, and routine piano maintenance in the Atlanta metro area and throughout the United States.

For over two decades I have played professionally at churches and other venues where PianoWorks has provided outstanding pianos (Bosendorfer, Schimmel, restored Steinway & Yamaha). Whether renting an artist piano for events at major arenas or helping my students purchase pianos for their homes, PianoWorks has always exceeded the expectations of all concerned.

For the past ten years I have served as music assistant at Johns Creek Baptist Church in the north Atlanta suburb of Atlanta. PianoWorks has sold and maintained several notable pianos during my tenure at the church: a walnut Schimmel grand piano, two re-conditioned Yamaha grand pianos, several studio pianos and the jewell in the church’s piano inventory – our Bosendorfer Imperial grand! All of these pianos have performed well under very demanding conditions.

PianoWorks’ restoration, service, and maintenance departments are second to none. On numerous occasions I have called one of their service technicians at the last minute to touch up the tuning on a piano prior to an important performance – they have always responded immediately and with utmost professionalism. They have a terrific team of piano movers who have moved my personal piano – a 1913 Steinway Long-Scale “A” with the tender loving care it deserves. Pianoworks provides outstanding service to each customer, from customers who purchase entry level console pianos or digital pianos to world-class performers who demand the finest brands available in today’s market (like Bosendorfer, Schimmel, Steinway & Yahama).

The sheet music and music accessories department at PianoWorks provides all the materials needed for my studio of piano students and their staff provides exceptional levels of personal service. In addition their substantial inventory allows for many options when selecting metronomes, piano lamps, ancillary learning methods, and musical gifts.

Need more information? Check out their website:

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Tags: how to buy a piano, Yamaha, Schimmel, Bosendorfer, Steinway, piano moving, piano restoration, piano lamps
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