Customer Letter: PianoWorks customer service in his words.
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Customer Letter: PianoWorks customer service in his words.
By Sam Bennett
10/17/2009 3:24:00 PM
Reprinted with permission

01-October-2009

PianoWorks
2805 Buford Highway,
Duluth, Georgia  30096
Attn: Don Bennett

Dear Don,

I wanted to take a moment to express my sincere appreciation for the efforts put forward by you and your staff to ensure that the recently identified issue with my Yamaha C3 was addressed. As any company can look good when things always go well, the true measure of an organization is how well it functions when dealing with adversity and in this case, a relatively serious issue. I can categorically state that I have been nothing but impressed with PianoWorks since I first walked into the store over 18 months ago. I continue to be bowled over by the outstanding service and your high level of dedication to customers.

As you know, music is an integral part of my life and the relationship that I enjoy with my piano is very personal. The rapid response to the situation and the generosity of the offer that allowed me to replace the piano with an instrument of significantly higher quality is something that I will not soon forget.

I would also like to note that several members of your direct and associate staff also went significantly out of their way to provide assistance. Specifically, I would like to express my appreciation to Chris who took the time to carefully examine the issue with the C3. It should also be noted that he and his team did an excellent job in removing the C3 and carefully placing the new Schimmel in our home. I would also like to express my sincere appreciation to Linda who worked patiently with me to ensure that I was pleased with the new instrument. And of course, I can not say enough good things about Harry who is always there to watch out for me.

Again, I am most appreciative of all your efforts and I am nothing but excited at owning such an elegant piano.

Sincerely,
Richard Boulifard


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Tags: how to buy a piano, Yamaha, Schimmel
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